Service commitments
Service Level Agreement
How Webbang handles support priorities and service commitments, with contract-specific targets defined in the applicable customer plan or agreement.
The detail
A clearer route from idea to impact.
Webbang does not publish one blanket uptime or response-time guarantee for every website, portal, subscription and custom service because the infrastructure, support plan and operational responsibility can differ between products.
Where a service includes contractual support targets, the applicable order, plan or service agreement defines coverage hours, priority levels, response targets, maintenance arrangements, exclusions, customer responsibilities and any service-credit mechanism. Those written commitments take precedence over general website information.
For an incident, customers should provide the affected service, impact, time observed, steps to reproduce where relevant and non-sensitive evidence. Security credentials and secrets must not be sent through public forms. Planned maintenance, third-party provider failures, customer-controlled infrastructure, misuse and circumstances outside the agreed service boundary may be handled differently as set out in the applicable agreement.
If you need the service commitments for a current Webbang product or project, contact support with the relevant account or order reference.
Where a service includes contractual support targets, the applicable order, plan or service agreement defines coverage hours, priority levels, response targets, maintenance arrangements, exclusions, customer responsibilities and any service-credit mechanism. Those written commitments take precedence over general website information.
For an incident, customers should provide the affected service, impact, time observed, steps to reproduce where relevant and non-sensitive evidence. Security credentials and secrets must not be sent through public forms. Planned maintenance, third-party provider failures, customer-controlled infrastructure, misuse and circumstances outside the agreed service boundary may be handled differently as set out in the applicable agreement.
If you need the service commitments for a current Webbang product or project, contact support with the relevant account or order reference.
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